Category Archives: E-Commerce

Computer Therapy E-Commerce

CT 95 – E-Commerce, How do I?

Published by:

This week we are talking about e-commerce.  Garrett Politis from www.HeirloomWoodenToys.com   We talk about one man’s story.  From the day he and his wife came up with the idea to today.  They now have a sucessful online company.  www.HeirloomWoodenToys.com

Some useful links

"Start your internet buisness off Right" a free how to.

Yahoo Stores   A good place to start put you are going to move your store after you start making sales.  The % is high.

www.zoovy.com   A hosting company that will take a %.

Other open source shopping carts are

X cart

zen cart

os commerce

or go to graymatterhost.com and host with  Bob.

E-Commerce Email Marketing Internet Marketing

Putting The "Service" Back In "Customer Service"

Published by:

By Sean Cohen

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?

Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:

Give Each Customer a Personal Response

    When a customer sits down to e-mail your company, it’s because he needs help. He chooses e-mail because it’s quick, but his request still warrants a satisfying and personal response!

    Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.

Be Clear, But Sincere

    When responding to customers’ e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, "Would this answer satisfy me if I were the customer?"

    Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!

Offer Live Customer Support

    E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!

    Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he’s looking for.

Make Sure Your Support Reps Have All The Answers

    The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.

    What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!

Provide Stand-Out Service; Gain Lifelong Customers

    Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!

Customer Service is becoming a lost art, but Sean Cohen wants to make sure that never happens at AWeber Communications! Find out what service is meant to be.

Computer Info. Computer Therapy E-Commerce

Computer Therapy 49 Old Computers, I need to use it. and Ebay how to sell and buy.

Published by:

Today we talked with Micheal our friend from Iowa about dual boot machines. the question is, I have an old program and need to use it.  OR I have to get some data from the program.  There are ways of getting these programs to run. find out how.

In the second part of the show we talked about Ebay,  How to sign up buy and sell.  What to look out for and more.

Ebay